I have the same question What is the make and model of your computer? You can follow the question or vote as helpful, but you cannot reply to this thread. This is a very annoying issue and I have not been able to find a fix for it. I have updated to every windows update that has come out since, including the one released on January 3rd, and this issue still occurs.
The laptop will not wake up from sleep and I have to force shut down the computer by holding the power button. Since then I have had an issue where when I close my laptop, or put it to sleep, and try to open it or wake it up it just comes up with a black screen that has glitchy white images that flash randomly. Search the whole site Windows 10 Windows Search Community member. Choose where you want to search below Search Search the Community. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.
